Senior Manager, IT Service
LWALA View all jobs
The Senior Manager, IT Service is responsible for leading and overseeing the IT Service Management function to ensure high-quality, efficient, and reliable IT support for the organization. This role includes planning, implementing, and managing IT service operations, improving service delivery processes, and ensuring alignment with organizational objectives.
Key responsibilities include:
Lead, mentor, and manage the IT Service team, ensuring high performance and professional growth.
Develop and maintain IT service management policies, procedures, and processes.
Oversee incident, problem, change, and request management to ensure timely resolution and minimal disruption to business operations.
Monitor service level agreements (SLAs) and drive continuous improvement initiatives.
Collaborate with other IT and business units to support project implementations and IT infrastructure changes.
Provide regular reporting on IT service performance, risks, and improvement plans to senior management.
Ensure compliance with internal IT policies, standards, and security requirements.
Head office, Nairobi
Full Time
2 hours ago
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